In a world where technology changes faster than ever, the real difference is made by leaders who know how to combine digital skills with empathy and a human-centered vision. Human-Centered Leadership in the Digital Era is the program that helps you become such a leader: able to inspire, build strong hybrid teams, and transform digitalization into an opportunity for sustainable growth within your organization.

  • Duration: 4 modules × 2 days each
  • Format: face-to-face or online (upon request)
  • Target audience: managers, team leaders, HR Business Partners, digital project coordinators
  • Participants: min. 5 – max. 14

Why join?

  • Develop essential transversal skills – critical thinking, creativity, and collaboration in hybrid teams.
  • Practice empathetic and adaptive leadership, able to inspire and manage change.
  • Learn how to become a Manager as Coach, fostering team autonomy and performance.
  • Build a digital strategy directly applicable within your organization, with long-term impact.

Program Structure

Module 1: Transversal Skills for Digital Leaders

Learning Objectives:

  • Develop critical thinking for complex decision-making.
  • Enhance creativity in problem-solving and innovation.
  • Strengthen collaboration within hybrid and culturally diverse teams.

Content:

  • Critical thinking in the information era (cognitive biases, fake news, big data).
  • Applied creativity: brainstorming methods, design thinking.
  • Hybrid collaboration: effective communication in mixed teams (remote + onsite).

Methods:

  • Case study: how a company failed due to a lack of critical thinking.
  • Design thinking workshop (generating innovative solutions).
  • Collaborative exercise in hybrid teams (online and offline).

Assessment: Individual “Skill Action Plan” for applying a transversal skill within the team.

Module 2: Empathetic and Adaptive Leadership

Learning Objectives:

  • Understand and apply empathy as a leadership tool.
  • Develop emotional intelligence to lead hybrid teams.
  • Create an adaptive leadership style for different contexts.

Content:

  • Emotional Intelligence model (Goleman, 2018).
  • Cognitive empathy vs. emotional empathy vs. compassionate empathy.
  • Adapting leadership styles (directive, participative, coach) to diverse teams.

Methods:

  • Role-play: difficult conversations with employees in a digital context.
  • “Perspective Taking” exercise – understanding the other’s point of view.
  • 360° feedback on leadership style.

Assessment: Reflective journal + personal commitment plan for developing empathy in leadership.

Module 3: Manager as Coach in Digital Transformation

Learning Objectives:

  • Integrate coaching into the managerial role.
  • Develop active listening and powerful questioning skills.
  • Facilitate continuous learning and adaptability to change.

Content:

  • Difference between the traditional manager and the manager-as-coach.
  • Coaching techniques: GROW Model, constructive feedback.
  • Coaching for hybrid and digital teams (using online platforms).

Methods:

  • Simulation “Coaching Conversations” in triads (coach, coachee, observer).
  • Exercise: turning a task into a coaching opportunity.
  • Peer coaching circles – practice in small groups.

Assessment: “Coaching Impact Map” action plan – applying coaching practices within the manager’s own team.

Module 4: Digital Transformation: Driving Strategy and Innovation

Learning Objectives:

  • Anticipate the impact of Generative AI and Agentic Automation on organizations.
  • Develop a strategic mindset for leadership in the digital age.
  • Build an integrated vision of “technology + people.”

Content:

  • Emerging technologies: Generative AI (multimodal models), Agentic Automation, AI ethics and accountability.
  • Digital business models: platforms, ecosystems, AI-augmented organizations.
  • Leadership & HR: the role of leaders in driving digital integration.

Methods:

  • Simulation game: making strategic decisions in an AI-augmented organization.
  • Case studies: Microsoft Copilot, OpenAI, Siemens.
  • Workshop: designing a “Digital Transformation Roadmap” with a focus on AI and human-centered leadership.

Evaluation:

  • Team presentation of a digital transformation plan applied to participants’ own organizations.

 

Final Outcomes

  • Leaders capable of combining technical skills with human capabilities.
  • Manager-coaches who foster autonomy and continuous learning.
  • Digital strategies directly applicable to participants’ organizations.
  • Building an internal network of adaptive and empathetic leaders, ready to embrace change.